Anwar Khan
IT Infrastructure · L3
Leads infrastructure architecture and escalation, owning the most complex server, network and virtualisation issues end to end.
Engineering Board
Global expertise driving technical excellence
Every managed environment is run by a named, tiered engineering team — not an anonymous queue.
Sanjay Kumar
IT Infrastructure · L2
Handles infrastructure builds, server and network changes, and second-line diagnostics on managed environments.
Prabhat Puri
System Administrator · L3
Senior systems escalation across Windows Server, Active Directory and Microsoft 365, plus patch and hardening standards.
Ashish Kumar
System Administrator · L2
Second-line administration across servers, endpoints and cloud tenants, including backup verification and monitoring.
Mohd. Muheet
System Administrator · L1
First response on the 24/7 help desk — triage, user and device support, and monitoring alerts routed to the right engineer.
How Our Tiers Work
L1, L2 and L3 — and what each one owns
Requests are matched to the right level of expertise the first time, instead of being passed through a generic queue.
L1
First Response
Help desk triage, user and device support, alert monitoring. Resolves routine requests and routes the rest fast.
L2
Systems & Network
Server, network and cloud administration. Handles changes, builds and second-line diagnostics.
L3
Senior Escalation
Architecture, complex incidents and root-cause work. The final escalation tier before vendor engagement.
Work With This Team
Talk to the engineers who would run your environment
No call centre, no handoffs to strangers — a named team under a contracted SLA.