Anwar Khan
IT Infrastructure
Leads infrastructure architecture and escalation, owning the most complex server, network and virtualisation issues end to end.
Our Team
The engineers behind your infrastructure
Every managed environment is run by a named, tiered engineering team — not an anonymous queue. You know who is on your account and who escalation reaches.
Prabhat Puri
System Administrator
Senior systems escalation across Windows Server, Active Directory and Microsoft 365, plus patch and hardening standards.
Sanjay
IT Infrastructure
Handles infrastructure builds, server and network changes, and second-line diagnostics on managed environments.
Ashish Kumar
System Administrator
Second-line administration across servers, endpoints and cloud tenants, including backup verification and monitoring.
Mohd. Muheet
System Administrator
First response on the 24/7 help desk — triage, user and device support, and monitoring alerts routed to the right engineer.
How Our Tiers Work
L1, L2 and L3 — and what each one owns
Requests are matched to the right level of expertise the first time, instead of being passed through a generic queue.
L1
First Response
Help desk triage, user and device support, alert monitoring. Resolves routine requests and routes the rest fast.
L2
Systems & Network
Server, network and cloud administration. Handles changes, builds and second-line diagnostics.
L3
Senior Escalation
Architecture, complex incidents and root-cause work. The final escalation tier before vendor engagement.
Work With This Team
Talk to the engineers who would run your environment
No call centre, no handoffs to strangers — a named team under a contracted SLA.